{"result":"success","data":[{"slug":"of-inbound-communications-in-your-emergency-notification-strategy-2-0","date":"Sep 05 2016","featured":"http:\/\/info.sendwordnow.com\/hubfs\/Blog\/Blog_Pics\/275x183-computer-phone.jpg","description":"When discussing emergency notification, most conversations typically focus (rightly) on outbound alerting capabilities (particularly telephone calls). While outbound alerting is clearly the most utilized functionality of a notification system, business continuity professionals should not overlook capabilities for inbound communications that can also be essential for informing people in a crisis. The ability for stakeholders to call into an automated system, navigate menus, and retrieve information could be an important addition to any notification strategy.\n\nFor inbound communications, resiliency professionals generally deploy two approaches: Recipient Message Boards and Shared Message Boards.\nRecipient Message Boards\nInbound Dialing capabilities allow individuals to retrieve specific messages that were previously distributed via an outbound notification. So, for example, an employee who missed an outbound voice notification could dial into a dedicated toll free number, enter his credentials, and hear a playback of the message. In addition, the employee is not limited to simply hearing a static playback of the recording; he is also able to respond to a question such as \u201cAre you OK?\u201d from within the voice message using his touch tone device. His feedback is captured and available for reports which can be further used by administrators and incident managers for crisis response purposes.\nShared Message Boards\nShared Message Boards are useful for posting recorded messages or instructions to a wider audience. Such messages can be retrieved by Send Word Now account-holders and non-account-holders alike.  Shared Message Boards are great for disseminating non-sensitive information such as business hours updates, changing weather conditions, etc.\nManaging IVR Call Flows\nIn either case, it is important inbound callers be greeted with clear interactive menus and automated instructions that allow them to find needed information quickly. To customize this interaction, you should consider a solution such as Send Word Now\u2019s Interactive Voice Response (IVR) Designer. This integrated feature allows administrators to create and customize inbound call flows using an easy drag-and-drop user interface. It adds even greater power and advantages to an organization\u2019s inbound capabilities.\nOutbound messaging will likely always be \u201cking\u201d of the notification world. However, don\u2019t bypass the clear benefits of disseminating important information through inbound methods. They just might provide an extra measure of communication that makes the difference between a successful and an unsuccessful crisis response.","content":"

\"275x183-computer-phone.jpg\"<\/p>\n

When discussing emergency notification, most conversations typically focus (rightly) on outbound alerting capabilities (particularly telephone calls). While outbound alerting is clearly the most utilized functionality of a notification system, business continuity professionals should not overlook capabilities for inbound communications that can also be essential for informing people in a crisis. The ability for stakeholders to call into an automated system, navigate menus, and retrieve information could be an important addition to any notification strategy.<\/p>\n\n

For inbound communications, resiliency professionals generally deploy two approaches: Recipient Message Boards and Shared Message Boards.<\/p>\n

Recipient Message Boards<\/strong><\/p>\n

Inbound Dialing capabilities allow individuals to retrieve specific messages that were previously distributed via an outbound notification. So, for example, an employee who missed an outbound voice notification could dial into a dedicated toll free number, enter his credentials, and hear a playback of the message. In addition, the employee is not limited to simply hearing a static playback of the recording; he is also able to respond to a question such as \u201cAre you OK?\u201d from within the voice message using his touch tone device. His feedback is captured and available for reports which can be further used by administrators and incident managers for crisis response purposes.<\/p>\n

Shared Message Boards<\/strong><\/p>\n

Shared Message Boards are useful for posting recorded messages or instructions to a wider audience. Such messages can be retrieved by Send Word Now account-holders and non-account-holders alike.  Shared Message Boards are great for disseminating non-sensitive information such as business hours updates, changing weather conditions, etc.<\/p>\n

Managing IVR Call Flows<\/strong><\/p>\n

In either case, it is important inbound callers be greeted with clear interactive menus and automated instructions that allow them to find needed information quickly. To customize this interaction, you should consider a solution such as Send Word Now\u2019s Interactive Voice Response (IVR) Designer. This integrated feature allows administrators to create and customize inbound call flows using an easy drag-and-drop user interface. It adds even greater power and advantages to an organization\u2019s inbound capabilities.<\/p>\n

Outbound messaging will likely always be \u201cking\u201d of the notification world. However, don\u2019t bypass the clear benefits of disseminating important information through inbound methods. They just might provide an extra measure of communication that makes the difference between a successful and an unsuccessful crisis response.<\/p>\n

\"1200x400-CTA-Inbound-communication.jpg\"<\/a><\/p>","title":"The Role Of Inbound Communications In Your Emergency Notification Strategy","link":"http:\/\/sendwordnow.com\/blog\/#detail-of-inbound-communications-in-your-emergency-notification-strategy-2-0"},{"slug":"ata-more-is-better-for-emergency-communications-2-0","date":"Aug 31 2016","featured":"http:\/\/info.sendwordnow.com\/hubfs\/Blog\/Blog_Pics\/275x183-multimodal.jpg","description":"In the first moments of a crisis, timely communication can save lives, resources, and reputation. Unfortunately, it is often during these very moments that critical lines of communication are cut off, making contact more difficult than ever.\n\nMulti-modal communication increases the chance that crucial information will reach people quickly during an emergency. If a mail server is down, or a network is overwhelmed, alternate points of contact are critical. While many organizations have an emergency notification system in place as a part of their business continuity plan, they often fail to recognize the importance of maintaining multiple points of contact for each of their employees (e.g. home phones numbers, mobile phone numbers, alternate email addresses, family-member contacts, etc.).\nWhen organizations collect contact information from their employees, they must consider the various emergency situations they might face. If an incident occurs after office hours, access to employee home or personal contact information is critical. If employees routinely work out in the field, organizations must be able to quickly reach them through e-mail, voice, or text communications. And, if employees are glued to computer monitors or taking support calls (or just listening to music with their ear buds in), companies need the ability to send a popup alert to desktop monitors. Real-life crisis situations have generally proven that at least one communication modality will work during a given event. However, until a crisis strikes, it\u2019s impossible to know which communication paths will or won\u2019t be available.\nMake sure your organization is prepared in advance by populating your employee database with as much personal data as possible (giving proper consideration to practical and privacy constraints, of course). Keep in mind that redundancy and multi-modality can save lives. And, remember to utilize the built-in features within the Send Word Now mass notification platform to keep contact records fresh.\nWith minimal effort, you can manage multiple points of contact and maintain the ability to seamlessly shift from one modality to another during an event. This flexibility will improve your communication efforts and can ultimately reduce both liability and potential harm to employees and customers.\nTo learn more about how Send Word Now's award winning notification features make it easy to keep contact information up-to-date, click below. \n{{cta('d3f85459-5992-488a-91aa-bda9bae31def')}}","content":"

\"275x183-multimodal.jpg\"<\/p>\n

In the first moments of a crisis, timely communication can save lives, resources, and reputation. Unfortunately, it is often during these very moments that critical lines of communication are cut off, making contact more difficult than ever.<\/p>\n\n

Multi-modal communication increases the chance that crucial information will reach people quickly during an emergency. If a mail server is down, or a network is overwhelmed, alternate points of contact are critical. While many organizations have an emergency notification system in place as a part of their business continuity plan, they often fail to recognize the importance of maintaining multiple points of contact for each of their employees (e.g. home phones numbers, mobile phone numbers, alternate email addresses, family-member contacts, etc.).<\/p>\n

When organizations collect contact information from their employees, they must consider the various emergency situations they might face. If an incident occurs after office hours, access to employee home or personal contact information is critical. If employees routinely work out in the field, organizations must be able to quickly reach them through e-mail, voice, or text communications. And, if employees are glued to computer monitors or taking support calls (or just listening to music with their ear buds in), companies need the ability to send a popup alert to desktop monitors. Real-life crisis situations have generally proven that at least one communication modality will work during a given event. However, until a crisis strikes, it\u2019s impossible to know which communication paths will or won\u2019t be available.<\/p>\n

Make sure your organization is prepared in advance by populating your employee database with as much personal data as possible (giving proper consideration to practical and privacy constraints, of course). Keep in mind that redundancy and multi-modality can save lives. And, remember to utilize the built-in features within the Send Word Now mass notification platform to keep contact records fresh.<\/p>\n

With minimal effort, you can manage multiple points of contact and maintain the ability to seamlessly shift from one modality to another during an event. This flexibility will improve your communication efforts and can ultimately reduce both liability and potential harm to employees and customers.<\/p>\n

To learn more about how Send Word Now's award winning notification features make it easy to keep contact information up-to-date, click below. <\/h3>\n


{{cta('d3f85459-5992-488a-91aa-bda9bae31def')}}<\/p>","title":"Contact Data: More Is Better For Emergency Communications","link":"http:\/\/sendwordnow.com\/blog\/#detail-ata-more-is-better-for-emergency-communications-2-0"},{"slug":"go-in-france-after-terrorist-attack-highlights-need-for-new-alerting-solutions","date":"Dec 17 2015","featured":"http:\/\/info.sendwordnow.com\/hubfs\/Blog\/Blog_Pics\/sms-embargo-tony.png","description":"The recent terrorist attacks in Paris and San Bernardino serve as reminders that man-made disasters are a growing reality in today\u2019s world. Business resiliency, security and information technology professionals know they have a responsibility to prepare their organizations for frightening and disruptive events such as these. Further, these preparations must include methods for communicating across the organization in a secure, rapid and accurate way.\nWhile typical mass notification methods such as SMS, telephony and email are viable channels in many cases, they each have their limitations. Take, for example, SMS service in Paris after the terrorist attack. The volume of SMS spam traffic into France compelled the government to block the delivery of certain types of international text messages (particularly two-way messages). This move negatively impacted the ability of certain businesses to communicate with employees and other stakeholders in the region via this widely-used channel.\n\nResiliency managers can\u2019t control the actions of foreign or domestic governments. However, they can deploy the latest communication technologies that minimize or eliminate communication barriers, while gaining a greater degree of control over stakeholder interactions.\nSWN Direct Mobile App: Removing Alert Delivery and Cost-of-Ownership Obstacles\nSWN Direct, Send Word Now\u2019s latest groundbreaking mobile app for alert recipients, was developed to deal with these and other types of delivery, diagnostic and cost obstacles.\nSWN Direct utilizes end-to-end Internet Protocol (IP). That simply means voice and text alerts can be sent without passing through traditional phone lines, cellular services or SMS gateways. Instead, alerts travel over data networks, essentially moving from one computer to another. Recipients receive alerts through a password-protected mobile app on their mobile device.\nThis unique approach provides for a number of powerful features not available via traditional alerting methods. For example, it allows administrators to know how many people are available to receive an alert before a notification is sent. It also provides format customization of text messages with fonts and logos, while expanding substantially the number of available characters in a message.\nThe app offers a secure document lockbox for sending encrypted, version-controlled files. It also offers fully integrated voice and call conferencing services via SIP\/RTP over a Wi-Fi or cellular data connection. And, it allows for precise, real-time geographic targeting of alerts using geo-fencing technology (which doesn\u2019t sacrifice individual privacy).\nSince alerts aren\u2019t sent via telephone or SMS services, there are no variable, long-distance or international fees associated with the alerts. With SWN Direct, administrators have better deliverability outcomes, more flexibility, greater security and lower cost-of-ownership.\nIn upcoming blog posts, I\u2019ll outline more details about SWN Direct and how it solves a myriad of organizational communication problems.\n \nFrom everyone here at Send Word Now, our thoughts and deepest sympathies are with the families and loved ones of those affected by the recent tragedies in Paris and San Bernardino. And, to the thousands of everyday heroes serving in our armed forces and public safety positions, we thank you for your untiring service. Here's to a safe and peace-filled 2016.","content":"

\"sms-embargo-tony.png\"<\/p>\n

The recent terrorist attacks in Paris and San Bernardino serve as reminders that man-made disasters are a growing reality in today\u2019s world. Business resiliency, security and information technology professionals know they have a responsibility to prepare their organizations for frightening and disruptive events such as these. Further, these preparations must include methods for communicating across the organization in a secure, rapid and accurate way.<\/p>\n

While typical mass notification methods such as SMS, telephony and email are viable channels in many cases, they each have their limitations. Take, for example, SMS service in Paris after the terrorist attack. The volume of SMS spam traffic into France compelled the government to block the delivery of certain types of international text messages (particularly two-way messages). This move negatively impacted the ability of certain businesses to communicate with employees and other stakeholders in the region via this widely-used channel.<\/p>\n

<\/p>\n

Resiliency managers can\u2019t control the actions of foreign or domestic governments. However, they can deploy the latest communication technologies that minimize or eliminate communication barriers, while gaining a greater degree of control over stakeholder interactions.<\/p>\n

SWN Direct Mobile App: Removing Alert Delivery and Cost-of-Ownership Obstacles<\/strong><\/p>\n

SWN Direct, Send Word Now\u2019s latest groundbreaking mobile app for alert recipients, was developed to deal with these and other types of delivery, diagnostic and cost obstacles.<\/p>\n

SWN Direct utilizes end-to-end Internet Protocol (IP). That simply means voice and text alerts can be sent without passing through traditional phone lines, cellular services or SMS gateways. Instead, alerts travel over data networks, essentially moving from one computer to another. Recipients receive alerts through a password-protected mobile app on their mobile device.<\/p>\n

This unique approach provides for a number of powerful features not available via traditional alerting methods. For example, it allows administrators to know how many people are available to receive an alert before<\/em> a notification is sent. It also provides format customization of text messages with fonts and logos, while expanding substantially the number of available characters in a message.<\/p>\n

The app offers a secure document lockbox for sending encrypted, version-controlled files. It also offers fully integrated voice and call conferencing services via SIP\/RTP over a Wi-Fi or cellular data connection. And, it allows for precise, real-time geographic targeting of alerts using geo-fencing technology (which doesn\u2019t sacrifice individual privacy).<\/p>\n

Since alerts aren\u2019t sent via telephone or SMS services, there are no variable, long-distance or international fees associated with the alerts. With SWN Direct, administrators have better deliverability outcomes, more flexibility, greater security and lower cost-of-ownership.<\/p>\n

In upcoming blog posts, I\u2019ll outline more details about SWN Direct and how it solves a myriad of organizational communication problems.<\/p>\n

 <\/p>\n

From everyone here at Send Word Now, our thoughts and deepest sympathies are with the families and loved ones of those affected by the recent tragedies in Paris and San Bernardino. And, to the thousands of everyday heroes serving in our armed forces and public safety positions, we thank you for your untiring service. Here's to a safe and peace-filled 2016.<\/p>","title":"Sms Embargo In France After Terrorist Attack Highlights Need For New Alerting Solutions","link":"http:\/\/sendwordnow.com\/blog\/#detail-go-in-france-after-terrorist-attack-highlights-need-for-new-alerting-solutions"},{"slug":"day-brings-communication-challenges-for-it-departments","date":"Nov 30 2015","featured":"http:\/\/info.sendwordnow.com\/hubfs\/Blog\/Blog_Pics\/cyber-monday.png","description":"Black Friday is behind us and Cyber Monday is upon us. For many traditional and ecommerce retailers, today is the most significant online shopping day of the year. And it won\u2019t stop there. Online shopping over the next few weeks will provide a significant boost to many companies\u2019 bottom lines.\nMonitoring and communicating information about IT outages and failures associated with online retail shopping can be a daunting task. At any time of the year, IT professionals are under intense pressure to safeguard the security of their organization\u2019s data and physical facilities, and to ensure information continues flowing in the event of a disruption.\n\nMass Notification Systems and Information Technology\nEnterprise-class mass notification services, like those offered by Send Word Now, address these challenges by enabling automatic alerts whenever an IT failure occurs. When integrated with third-party applications, such as network monitoring or virus detection software, sophisticated mass notification services can send thousands of alerts to virtually any device within minutes, all without manual intervention. In addition, escalation preferences can be set so notifications continue if first-tier team members are unavailable or unreachable.\nNotifications can also be launched by authorized personnel through a computer or mobile device for on-demand situations such as conference calls. All alert and recipient activity is visible through online reports for improved analysis and better employee accountability.\nThe quick, reliable communication provided by mass notification services helps staff save time so more attention can be given to fix problems and resume operations quickly.\nFor Cyber Monday, (or any cyber day), communication is essential for rapid, effective response to IT-related problems. If you haven\u2019t already deployed a mass notification system like Send Word Now, it may be time to place this powerful solution on your IT department\u2019s holiday wish list.\n \nView the Webinar\nMass Notification for IT Alerting & Response\n \n \n{{cta('2147c1ca-d31d-4ea0-9670-f0e67abe5b8e')}}","content":"

\"cyber-monday.png\"<\/p>\n

Black Friday is behind us and Cyber Monday is upon us. For many traditional and ecommerce retailers, today is the most significant online shopping day of the year. And it won\u2019t stop there. Online shopping over the next few weeks will provide a significant boost to many companies\u2019 bottom lines.<\/p>\n

Monitoring and communicating information about IT outages and failures associated with online retail shopping can be a daunting task. At any time of the year, IT professionals are under intense pressure to safeguard the security of their organization\u2019s data and physical facilities, and to ensure information continues flowing in the event of a disruption.<\/p>\n

<\/p>\n

Mass Notification Systems and Information Technology<\/h2>\n

Enterprise-class mass notification services, like those offered by Send Word Now, address these challenges by enabling automatic alerts whenever an IT failure occurs. When integrated with third-party applications, such as network monitoring or virus detection software, sophisticated mass notification services can send thousands of alerts to virtually any device within minutes, all without manual intervention. In addition, escalation preferences can be set so notifications continue if first-tier team members are unavailable or unreachable.<\/p>\n

Notifications can also be launched by authorized personnel through a computer or mobile device for on-demand situations such as conference calls. All alert and recipient activity is visible through online reports for improved analysis and better employee accountability.<\/p>\n

The quick, reliable communication provided by mass notification services helps staff save time so more attention can be given to fix problems and resume operations quickly.<\/p>\n

For Cyber Monday, (or any cyber day), communication is essential for rapid, effective response to IT-related problems. If you haven\u2019t already deployed a mass notification system like Send Word Now, it may be time to place this powerful solution on your IT department\u2019s holiday wish list.<\/p>\n

 <\/p>\n

View the Webinar<\/strong><\/p>\n

Mass Notification for IT Alerting & Response<\/a><\/p>\n

 <\/p>\n

 <\/p>\n

{{cta('2147c1ca-d31d-4ea0-9670-f0e67abe5b8e')}}<\/p>","title":"Cyber Monday Brings Communication Challenges For It Departments","link":"http:\/\/sendwordnow.com\/blog\/#detail-day-brings-communication-challenges-for-it-departments"},{"slug":"-man-made-threats","date":"Nov 25 2015","featured":"http:\/\/info.sendwordnow.com\/hubfs\/Blog\/Blog_Pics\/terrorism-and-man-made-threats.png","description":" \nRecent terrorist attacks in Paris and Mali, Africa serve as reminders that man-made disasters are real. Though infrequent in number, their impacts can be significant, leaving lasting marks on people\u2019s lives and the businesses in which they work and interact.\nEmployers have a responsibility to prepare for all sorts of contingencies, including large scale violence. While the topic is sensitive in nature, business continuity, security and public safety professionals should proactively pursue strategies for preparing for, responding to and recovering from terrorist strikes or other violent workplace event.\nConsider the following points related to terrorism and workplace violence preparedness.\n Acknowledge the potential. Because large-scale violence is relatively rare, there is a danger in settling into an \u201cit won\u2019t happen here\u201d attitude. However, like other business disruptions, resiliency professionals must prepare for the unexpected while also reminding other organizational leaders of real potential threats.\nEstablish event-specific emergency response plans. Along with acknowledging the potential, response plans should be developed that correspond with the unique challenges of a man-made disaster. These should include plans around an event that occurs within the walls of the business, as well as procedures for dealing with an event that occurs elsewhere, but disrupts a broad geographic area that includes the workplace.\nEducate employees. While other threats may be more prevalent and deserve greater educational \u201cair time,\u201d resiliency managers should nevertheless consider ways to educate employees about what to do when faced with a terrorist act or other large-scale violence event. Active shooter discussions can be enhanced to include relevant conversations on employee response to terrorism.  \nCommunicate effectively. As a part of any emergency response plan, resiliency managers should have in place procedures and technologies for enabling rapid and accurate communications. Such communications should be multimodal (through many different types of devices) and auditable to ensure information gleaned from employees can be used for decision making. Mass notification technology can be useful for small team-oriented alerts such as mobilizing a Crisis Management Team (CMT), or for large, company-wide notifications.\nEstablish employee accountability measures. Mass notification can also be used effectively for two-way interactions that help managers determine the health and well-being of workers. During or after an event, employees can be sent an \u201cAre you OK?\u201d message through multiple devices. Recipients can then indicate their status via any device, and responses can be tracked via real-time, online reports.\nMan-made disasters are an unfortunate and tragic reality in today\u2019s world. While we cannot be intimidated or live in fear, we can be prepared to deal with these threats in an effective way by acknowledging the potential, educating stakeholders and establishing sound communication practices.\nOur heartfelt thoughts and support go out to the victims of the recent terrorist attacks.\n \nOther Resources\nWorkplace Preparedness for Terrorism; Center for the Study of Traumatic Stress\nTerrorism Preparedness; American Red Cross\n ","content":"

\"terrorism-and-man-made-threats.png\"<\/p>\n

 <\/p>\n

Recent terrorist attacks in Paris and Mali, Africa serve as reminders that man-made disasters are real. Though infrequent in number, their impacts can be significant, leaving lasting marks on people\u2019s lives and the businesses in which they work and interact.<\/p>\n

Employers have a responsibility to prepare for all sorts of contingencies, including large scale violence. While the topic is sensitive in nature, business continuity, security and public safety professionals should proactively pursue strategies for preparing for, responding to and recovering from terrorist strikes or other violent workplace event.<\/p>\n

Consider the following points related to terrorism and workplace violence preparedness.<\/p>\n

 Acknowledge the potential.<\/strong> Because large-scale violence is relatively rare, there is a danger in settling into an \u201cit won\u2019t happen here\u201d attitude. However, like other business disruptions, resiliency professionals must prepare for the unexpected while also reminding other organizational leaders of real potential threats.<\/p>\n

Establish event-specific emergency response plans<\/strong>. Along with acknowledging the potential, response plans should be developed that correspond with the unique challenges of a man-made disaster. These should include plans around an event that occurs within the walls of the business, as well as procedures for dealing with an event that occurs elsewhere, but disrupts a broad geographic area that includes the workplace.<\/p>\n

Educate employees.<\/strong> While other threats may be more prevalent and deserve greater educational \u201cair time,\u201d resiliency managers should nevertheless consider ways to educate employees about what to do when faced with a terrorist act or other large-scale violence event. Active shooter discussions can be enhanced to include relevant conversations on employee response to terrorism.  <\/p>\n

Communicate effectively.<\/strong> As a part of any emergency response plan, resiliency managers should have in place procedures and technologies for enabling rapid and accurate communications. Such communications should be multimodal (through many different types of devices) and auditable to ensure information gleaned from employees can be used for decision making. Mass notification technology can be useful for small team-oriented alerts such as mobilizing a Crisis Management Team (CMT), or for large, company-wide notifications.<\/p>\n

Establish employee accountability measures.<\/strong> Mass notification can also be used effectively for two-way interactions that help managers determine the health and well-being of workers. During or after an event, employees can be sent an \u201cAre you OK?\u201d message through multiple devices. Recipients can then indicate their status via any device, and responses can be tracked via real-time, online reports.<\/p>\n

Man-made disasters are an unfortunate and tragic reality in today\u2019s world. While we cannot be intimidated or live in fear, we can be prepared to deal with these threats in an effective way by acknowledging the potential, educating stakeholders and establishing sound communication practices.<\/p>\n

Our heartfelt thoughts and support go out to the victims of the recent terrorist attacks.<\/p>\n

 <\/p>\n

Other Resources<\/p>\n

Workplace Preparedness for Terrorism<\/em>; Center for the Study of Traumatic Stress<\/a><\/p>\n

Terrorism Preparedness<\/em>; American Red Cross<\/a><\/p>\n

 <\/p>","title":"Terrorism & Man-made Threats","link":"http:\/\/sendwordnow.com\/blog\/#detail--man-made-threats"},{"slug":"versus-the-blob-how-this-dynamic-duo-will-impact-winter-weather-in-2016","date":"Nov 12 2015","featured":"http:\/\/info.sendwordnow.com\/hubfs\/Blog\/Blog_Pics\/godzilla-vs-blob-severe-weather.png","description":" \nYou probably have an image in mind when you think about Godzilla versus The Blob. \nBetter yet, you\u2019re probably wondering what these iconic monsters have in common with winter weather. Well, we\u2019re not talking about your typical 1950\u2019s monster classics.\nTwo major climate anomalies are taking place at the same time this year: \u201cGodzilla\u201d and \u201cThe Blob\u201d. Those are the names given to two Pacific Ocean surface temperature patterns that are expected to converge later this year and into 2016 (there's also a \"Son of Blob, but we'll save that for the sequel). The showdown between the two is expected to result in a more prolonged El Ni\u00f1o season causing even more unpredictable, potentially severe weather for the United States.\n Some experts are predicting that the concurrent timing of Godzilla and The Blob could deliver the U.S. the harshest El Ni\u00f1o weather event in history. The last major El Ni\u00f1o event was in 1997, when it was, according to some experts, a contributor to severe weather that cost billions in damages and a number of deaths. This year\u2019s El Ni\u00f1o is expected to be one of the strongest in over 60 years. The \u201cbattle\u201d between the two weather monsters can cause major implications for every region of the United States.\nWhat can you expect?\nEl Ni\u00f1o has been blamed for droughts in various parts of the world; conversely, it can also cause increased rainfall in some cases. As a result of the current El Ni\u00f1o, the Pacific-Northwest has experienced drier, drought-like conditions. A sudden increase in precipitation in that region could be treacherous and result in mudslides, floods and major land shifts.\nThe Gulf and southern regions of the United States may face a harsher winter. An increase in precipitation and cooler temperatures could result in snow and ice in areas that aren\u2019t equipped to handle it. The potential for white-outs, power outages and ice storms is greater for the eastern portion of the United States.\nWhat can your business expect?\nRegardless of your region, it\u2019s wise to prepare for this year\u2019s intense El Ni\u00f1o and the impact it could have on your business. That\u2019s why it\u2019s critical to keep your employees informed, even at a moment\u2019s notice. Inclement weather resulting in closures and delays can happen fast. Being able to communicate with your employees consistently and quickly is important during times of high stress or danger, especially in the winter months.\nSince \u201cGodzilla\u201d and \u201cThe Blob\u201d are contributing to the possibility of a monstrous winter weather season, it\u2019s important to be proactive and ready to communicate when disaster strikes.\nFor practical hints on dealing with communication challenges related to weather, download our white paper, \u201cSeven Severe Weather Communication Mistakes.\u201d\n \n\n \n \n{{cta('1b11d743-71ff-467e-a706-d5869da4c22d')}}","content":"

<\/p>\n

 <\/p>\n

You probably have an image in mind when you think about Godzilla versus The Blob. <\/span><\/p>\n

Better yet, you\u2019re probably wondering what these iconic monsters have in common with winter weather. Well, we\u2019re not talking about your typical 1950\u2019s monster classics.<\/p>\n

Two major climate anomalies are taking place at the same time this year: \u201cGodzilla\u201d and \u201cThe Blob\u201d. Those are the names given to two Pacific Ocean surface temperature patterns that are expected to converge later this year and into 2016 (there's also a \"Son of Blob, but we'll save that for the sequel). The showdown between the two is expected to result in a more prolonged El Ni\u00f1o season causing even more unpredictable, potentially severe weather for the United States.<\/p>\n

 Some experts are predicting that the concurrent timing of Godzilla and The Blob could deliver the U.S. the harshest El Ni\u00f1o weather event in history. The last major El Ni\u00f1o event was in 1997, when it was, according to some experts, a contributor to severe weather that cost billions in damages and a number of deaths. This year\u2019s El Ni\u00f1o is expected to be one of the strongest in over 60 years. The \u201cbattle\u201d between the two weather monsters can cause major implications for every region of the United States.<\/p>\n

What can you expect?<\/h3>\n

El Ni\u00f1o has been blamed for droughts in various parts of the world; conversely, it can also cause increased rainfall in some cases. As a result of the current El Ni\u00f1o, the Pacific-Northwest has experienced drier, drought-like conditions. A sudden increase in precipitation in that region could be treacherous and result in mudslides, floods and major land shifts.<\/p>\n

The Gulf and southern regions of the United States may face a harsher winter. An increase in precipitation and cooler temperatures could result in snow and ice in areas that aren\u2019t equipped to handle it. The potential for white-outs, power outages and ice storms is greater for the eastern portion of the United States.<\/p>\n

What can your business expect?<\/h3>\n

Regardless of your region, it\u2019s wise to prepare for this year\u2019s intense El Ni\u00f1o and the impact it could have on your business. That\u2019s why it\u2019s critical to keep your employees informed, even at a moment\u2019s notice. Inclement weather resulting in closures and delays can happen fast. Being able to communicate with your employees consistently and quickly is important during times of high stress or danger, especially in the winter months.<\/p>\n

Since \u201cGodzilla\u201d and \u201cThe Blob\u201d are contributing to the possibility of a monstrous winter weather season, it\u2019s important to be proactive and ready to communicate when disaster strikes.<\/p>\n

For practical hints on dealing with communication challenges related to weather, download our white paper, \u201cSeven Severe Weather Communication Mistakes.\u201d<\/a><\/p>\n

 <\/p>\n


\n

 <\/p>\n

 <\/p>\n

{{cta('1b11d743-71ff-467e-a706-d5869da4c22d')}}<\/p>","title":"Godzilla Versus The Blob: How This Dynamic Duo Will Impact Winter Weather In 2016","link":"http:\/\/sendwordnow.com\/blog\/#detail-versus-the-blob-how-this-dynamic-duo-will-impact-winter-weather-in-2016"},{"slug":"eason-for-better-retail-industry-communications","date":"Nov 02 2015","featured":"http:\/\/info.sendwordnow.com\/hubfs\/Blog\/Blog_Pics\/retail-holiday-kickoff.png","description":"Leaves are changing colors. The air is crisp. Days are getting shorter. As another calendar page turns, we edge closer to that magical time --the holidays--the busiest season of the year for retail businesses.\n\nExpectations are high for 2015. Deloitte projects sales will top $965 billion between November and January, a 4% increase over last year. Though cash registers may be ringing more this year, resiliency managers within retail organizations can\u2019t drop their guard. Instead, they must maintain diligence in the face of unexpected threats that can turn an otherwise joyous season into a major business disruption.\nAs retail professionals prepare for the holidays, it\u2019s an appropriate time to consider how a mass notification system can help keep the season bright. Consider these helpful tips:\nUse emergency notification system capabilities to protect employees. When faced with dangerous situations ranging from a severe storm to an active shooter, rapid and accurate communication can mean the difference between a positive outcome and a tragedy.\nEmergency\/mass notification systems enable managers to send alerts through virtually any device, warning employees of an unfolding event while giving them appropriate instructions. With two-way communication features, employees can even respond to questions such as \u201cAre you OK?\u201d providing a clear employee accountability solution. In threatening circumstances, employees look to management for guidance and protection. Emergency notification systems can be invaluable tools for enhancing their safety and security.\nUtilize mass notification to manage time-sensitive operational situations such as product recalls. Corporations have a responsibility to act quickly in removing harmful products when health or safety concerns materialize. However, store manager communications can be hit-or-miss when conducted through outdated, manual methods.With mass notification technology, recall alerts can be disseminated rapidly through multiple channels. Further, all communication activities can be tracked via real-time online reports. This allows corporate professionals to know which store managers have received and acknowledged the instructions, and which have not.\nUse automated mass notification to deal with routine employee staffing challenges. During the busy holiday season, retail establishments rely on part-time, often newly-hired, employees to fill temporary positions. This can create scheduling headaches, particularly when a worker doesn\u2019t show up to work as expected.\nMass notification systems can be used to both gather information on employee work intentions for the upcoming day\/week, or for easily finding replacement workers. In the latter case, the solution can be set to call all off-duty employees and ask for help. When the appropriate number of replacement workers is found, the system will stop its outreach attempts.\nDon\u2019t procrastinate. Time is passing quickly, and it may be tempting to postpone investments of time and resources in launching a notification service. However, with an intuitive and well-supported solution, you can actually be up and running quickly. \nWhile we\u2019re still a few weeks away from the full-blown start of the holiday season, now is the time to seriously consider your crisis and routine communications approach. Don\u2019t take a chance on negatively impacting your company\u2019s most critical quarter by struggling with inadequate communications.\n \n\nDownload: Send Word Now for Retail Operations\n\n{{cta('cbaa18c7-e11b-409d-b18c-a8e72363b985')}}\n \n\nFind Out More About Send Word Now\n\n{{cta('2147c1ca-d31d-4ea0-9670-f0e67abe5b8e')}}\n ","content":"

<\/p>\n

Leaves are changing colors. The air is crisp. Days are getting shorter. As another calendar page turns, we edge closer to that magical time --the holidays--the busiest season of the year for retail businesses.<\/p>\n\n

Expectations are high for 2015. Deloitte projects<\/a> sales will top $965 billion between November and January, a 4% increase over last year. Though cash registers may be ringing more this year, resiliency managers within retail organizations can\u2019t drop their guard. Instead, they must maintain diligence in the face of unexpected threats that can turn an otherwise joyous season into a major business disruption.<\/p>\n

As retail professionals prepare for the holidays, it\u2019s an appropriate time to consider how a mass notification system can help keep the season bright. Consider these helpful tips:<\/p>\n

Use emergency notification system capabilities to protect employees.<\/strong> When faced with dangerous situations ranging from a severe storm to an active shooter, rapid and accurate communication can mean the difference between a positive outcome and a tragedy.<\/p>\n

Emergency\/mass notification systems enable managers to send alerts through virtually any device, warning employees of an unfolding event while giving them appropriate instructions. With two-way communication features, employees can even respond to questions such as \u201cAre you OK?\u201d providing a clear employee accountability solution.
In threatening circumstances, employees look to management for guidance and protection. Emergency notification systems can be invaluable tools for enhancing their safety and security.<\/p>\n

Utilize mass notification to manage time-sensitive operational situations such as product recalls.<\/strong> Corporations have a responsibility to act quickly in removing harmful products when health or safety concerns materialize. However, store manager communications can be hit-or-miss when conducted through outdated, manual methods.
With mass notification technology, recall alerts can be disseminated rapidly through multiple channels. Further, all communication activities can be tracked via real-time online reports. This allows corporate professionals to know which store managers have received and acknowledged the instructions, and which have not.<\/p>\n

Use automated mass notification to deal with routine employee staffing challenges.<\/strong> During the busy holiday season, retail establishments rely on part-time, often newly-hired, employees to fill temporary positions. This can create scheduling headaches, particularly when a worker doesn\u2019t show up to work as expected.<\/p>\n

Mass notification systems can be used to both gather information on employee work intentions for the upcoming day\/week, or for easily finding replacement workers. In the latter case, the solution can be set to call all off-duty employees and ask for help. When the appropriate number of replacement workers is found, the system will stop its outreach attempts.<\/p>\n

Don\u2019t procrastinate.<\/strong> Time is passing quickly, and it may be tempting to postpone investments of time and resources in launching a notification service. However, with an intuitive and well-supported solution, you can actually be up and running quickly. <\/p>\n

While we\u2019re still a few weeks away from the full-blown start of the holiday season, now is the time to seriously consider your crisis and routine communications approach. Don\u2019t take a chance on negatively impacting your company\u2019s most critical quarter by struggling with inadequate communications.<\/p>\n

 <\/p>\n
\n

Download: Send Word Now for Retail Operations<\/h3>\n
\n

{{cta('cbaa18c7-e11b-409d-b18c-a8e72363b985')}}<\/h3>\n

 <\/p>\n
\n

Find Out More About Send Word Now<\/h3>\n
\n

{{cta('2147c1ca-d31d-4ea0-9670-f0e67abe5b8e')}}<\/p>\n

 <\/p>","title":"'tis The Season For Better Retail Industry Communications","link":"http:\/\/sendwordnow.com\/blog\/#detail-eason-for-better-retail-industry-communications"},{"slug":"ency-notification-scenarios-crisis-management-team-mobilization","date":"Oct 23 2015","featured":"http:\/\/info.sendwordnow.com\/hubfs\/Blog\/Blog_Pics\/crisis-management-team.png","description":"If you talk with experienced business continuity professionals about their most common notification scenarios, several recurring themes emerge. This blog series will focus on the most frequently deployed scenarios for emergency notification technology. In this post, we'll discuss Crisis Management Team (CMT) mobilization.\n\n \n\nCrisis Management Team (CMT) Mobilization\nFor business continuity, the Crisis Management Team (CMT) is charged with the responsibility of managing responses to disruptive events. The CMT includes senior management (with the authority to manage active crisis events) and is responsible for:\n\nGathering facts and analyzing conditions regarding a crisis\nMaking decisions during a crisis\nAllocating internal resources\nObtaining needed external resources[1]\n\nFor a CMT to be effective, members must be able to 1) assemble rapidly (possibly virtually) when a crisis event is identified and 2) communicate in real time to make decisions regarding proper response initiatives.\nPerhaps these needs are why CMT mobilization is one of the most frequently cited scenarios associated with mass notification services. Mass notification services allow organizations to alert CMT members to the situation within seconds where it previously took minutes or hours. Mass notification also opens a communications channel between team members while providing real-time collaboration.\nConsider the following tips for utilizing your mass notification service to effectively mobilize a CMT:\n\nEnsure your notification service database contains all CMT members, and be sure their contact information is up-to-date. Also be sure to have a custom field or some other method within the database to identify each contact as a CMT member.\nCreate a predefined scenario for mobilizing the CMT. First, you\u2019ll want to create a dynamic group of CMT members (dynamic groups allow you to select everyone who matches a certain criteria). You\u2019ll also want to create a saved standardized message that indicates the alert is associated with an emerging crisis event.\nEnsure CMT members know what to look for when a mobilization occurs. Consider standardizing the \u201cFrom\u201d name and \u201cSubject\u201d so everyone will recognize the alert as a CMT mobilization.\nMake sure the alert utilizes the system\u2019s conference calling capabilities. This feature is simple but powerful. When utilized, it allows call recipients to simply press \u201c1\u201d and be transferred immediately into a conference bridge. This eliminates the headaches and wasted time of setting up external conference calls.\n\nUtilizing scenarios within your mass notification service, you will be able to notify your Crisis Management Team members within seconds while assembling everyone on a conference call for a collaborative discussion.   \n\n \n[1]    https:\/\/rothsteinpublishing.com\/bcrm\/pdf\/bcrm-chapter2.pdf\n ","content":"

\"crisis-management-team\"<\/p>\n

If you talk with experienced business continuity professionals about their most common notification scenarios, several recurring themes emerge. This blog series will focus on the most frequently deployed scenarios for emergency notification technology. In this post, we'll discuss Crisis Management Team (CMT) mobilization.<\/em><\/p>\n


\n

 <\/p>\n\n

Crisis Management Team (CMT) Mobilization<\/strong><\/p>\n

For business continuity, the Crisis Management Team (CMT) is charged with the responsibility of managing responses to disruptive events. The CMT includes senior management (with the authority to manage active crisis events) and is responsible for:<\/p>\n