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Customer Interaction

Easily deploy flexible, ground-breaking mobile solutions to interact with customers and other stakeholders via voice, text and secure file transfer.

Powering Your Profits

Successful companies build strong relationships with their customers and stakeholders. Technology that easily delivers customer centered information, or enables better personal interactions, can play a crucial role in the partner-building equation. Particularly if those technologies are mobile-oriented.

But, how does a company make large-scale, mobile customer interactions easy without spending lots of money on custom development or unpredictable communication fees?

Send Word Now has the solution. The SWN Direct mobile app for recipients, can be branded by companies and downloaded by their customers. Then, companies can send recorded voice messages, text alerts, or even encrypted files directly to customers' mobile devices without going through telephony carriers or SMS gateways.

And, because the technology uses Internet Protocol (IP) end-to-end, communications are secure, reliable, auditable and much less expensive than traditional methods.

Learn how SWN Direct and the Send Word Now Alerting Service can be used creatively to help your organization build stronger partnerships with its customers and supporters.

 

What You Can Do

  • Tailor the SWN Direct mobile app with your company’s unique brand identification
  • Send text alerts to customer devices without the character and formatting limitations of SMS messages (SWN Express Messenger)
  • Send recorded voice alerts that do not incur long-distance charges or international fees (SNW Express Voice)
  • Send encrypted files to the customer while maintaining full version control (SWN LockBox)
  • Allow customers to transfer to your help center with the touch of a button (SWN One-Click Connect)

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